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Free Shipping Policy

Standard Shipping:

HannaOri offers FREE standard shipping on all purchases. Please allow 15 - 21 days for arrival to major cities and up to 35 days to remote areas. 

Express Shipping:

We offer 3-5 days express shipping via DHL for AU$40. 

Same day dispatch cut-off time is 3.00pm AEST. Orders placed during the weekends will be shipped the following business day. 

An email will be sent to you after your purchase with a tracking number for your parcel. 

If you experience difficulty in tracking your parcel, do send us an email at askme@hannaori.com and we'll be happy to assist you. 

Returns

If you are not satisfied with your purchase & wish to return it, please make sure to follow these guidelines.

  • Items must not have been worn, have any stains or smell of perfume.
  • It must not have been washed, ironed or altered.
  • Please pack it in its original packaging and returned within 7 days of receiving it.
  • Send us an email to obtain the return address to our third party warehouse.
  • We do not offer free returns so you will be responsible for the shipping cost.
  • Email us a picture of the return postage receipt as proof of shipping.
  • A full refund excluding any shipping cost will be made to you once your item is received in original condition.
  • We do not offer an exchange for our items. 

Taxes

We are not responsible for any possible taxes, GST or VAT charges in countries out of Australia. Any charges imposed by customs in your country will have to be taken care of by the consumer.